Privacy Policy

Introduction

TechIntro Pty Ltd, trading as TechIntro (“TechIntro”, “we”, “our”, or “us”), is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, consulting services, software development services, healthcare interoperability solutions, training services, and other business activities.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or engaging our services, you acknowledge and agree to the practices described in this Privacy Policy.

About TechIntro

TechIntro Pty Ltd (aka “TechIntro”) is a Sydney based healthcare technology consulting company specialising in AI consulting, integration strategy, interoperability consulting and implementation services primarily focused on HL7^® FHIR^® standard.

More information about TechIntro can be found at: https://techintro.com.au/

Personal Information We Collect

The types of personal information we may collect include:

Contact Information

• Name
• Email address
• Telephone number
• Organisation name
• Job title

Professional Information

• Employment details
• Project-related information
• Professional qualifications and experience

Technical Information

• IP address
• Browser type and version
• Device information
• Website usage information
• System logs and audit records

Client Information

Where required to deliver services, we may be provided access to business information, project information, technical information and, in limited circumstances, personal information under the direction of our clients. We act only on client instructions and do not use such information for our own purposes.

We only access such information for authorised business purposes and in accordance with client instructions and contractual obligations.

In limited circumstances, the information provided by clients may include health information or other sensitive information as defined under applicable privacy legislation. Such information is handled only under client instruction and in accordance with applicable contractual, privacy and security obligations.

How We Collect Information

We may collect information when you:

• Visit our website
• Contact us via email, phone, or online forms
• Request information about our services
• Engage us to provide services
• Attend meetings, training sessions, webinars, or events
• Subscribe to communications from us
• Interact with our digital platforms

We may also receive information from our clients, business partners, or publicly available sources where permitted by law.

Why We Collect Personal Information

We collect and use personal information to:

• Provide and support our services
• Respond to enquiries and requests
• Manage client relationships
• Deliver consulting and implementation projects
• Provide training and educational services
• Improve our services and website
• Communicate with clients and prospective clients
• Meet legal, regulatory, and contractual obligations
• Protect our systems, personnel, and business operations

We will only use personal information for purposes that are reasonably necessary for our business activities or otherwise permitted by law.

Disclosure of Personal Information

We may disclose personal information to:

• Our employees and authorised personnel
• Approved Australia based contractors engaged in service delivery
• Professional advisers, including legal and accounting advisers
• Technology service providers that support our operations
• Government, regulatory, or law enforcement authorities where required by law
• Clients and project stakeholders where necessary to deliver contracted services

We do not sell personal information to third parties.

Any third parties engaged by us are required to protect personal information and use it only for authorised purposes.

We only disclose personal information where reasonably necessary to provide our services, comply with legal obligations, protect our legitimate business interests, or where authorised by the individual concerned.

Subcontractor Disclosure

TechIntro may engage employees, contractors and subcontractors to assist in delivering services. All such parties are subject to confidentiality, privacy and information security obligations.

Overseas Disclosure

TechIntro primarily utilises Australia based personnel and contractors.

In certain circumstances, TechIntro may engage approved offshore delivery partners to assist with software development, configuration, testing, implementation and support activities. These partners may be located in countries including India.

Where offshore resources are engaged, access is limited to the information necessary to perform contracted services. This may include project documentation, technical specifications, configuration information, development artefacts and non production, de identified test data.

TechIntro does not permit offshore personnel to access customer production data, personal information or sensitive information unless expressly authorised by the customer and subject to appropriate contractual, privacy and security controls.

All offshore partners are required to comply with contractual confidentiality, privacy and information security obligations that are consistent with TechIntro’s policies and customer commitments. TechIntro remains responsible for the oversight and management of subcontractors engaged in the delivery of services.

Where third party technology providers operate infrastructure outside Australia, information may also be processed in other jurisdictions. In such circumstances, TechIntro takes reasonable steps to ensure appropriate privacy and security protections are maintained.

Security of Personal Information

We take reasonable technical, organisational, and administrative measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security practices may include:

• Role-based access controls
• Multi-factor authentication
• Secure password management
• Encryption of data in transit
• Secure cloud-based collaboration platforms
• Confidentiality agreements
• Security monitoring and logging
• Secure software development practices

While we strive to protect personal information, no method of transmission over the internet or electronic storage is completely secure.

Access to customer information is restricted to authorised personnel on a need-to-know basis and reviewed periodically to ensure ongoing appropriateness.

Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfil contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted, destroyed, or de identified where appropriate.

Data Breach Management

We maintain incident management procedures to identify, assess, contain and respond to security incidents and data breaches. Where required by law, contractual obligations or customer commitments, affected customers will be notified of eligible data breaches in accordance with applicable requirements.

Data Residency Statement

Customer production data typically remains within customer managed environments or customer approved hosting platforms.

Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our website and improve user experience.

Information collected may include:

• Pages visited
• Time spent on pages
• Referral sources
• Browser and device information

Most web browsers allow users to control or disable cookies through browser settings.

Access and Correction

You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.

Requests should be submitted using the contact details provided below.

We may need to verify your identity before processing such requests.

Complaints

If you have concerns regarding how we have handled your personal information, please contact us.

We will investigate complaints promptly and seek to resolve them in a fair and timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology.

The most current version will always be published on our website.

Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Privacy Officer
TechIntro Pty Ltd (Trading as TechIntro)

Email: privacy@techintro.com.au

Website: https://techintro.com.au

We will respond to privacy enquiries as soon as reasonably practicable.